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How starpunter Handles Your Personal Data

Your personal data belongs to you, and we want you to understand exactly how we collect, use and store it when you use our platform.

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starpunter How starpunter Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to exercise any right under this policy — whether that is accessing a copy of your data, requesting a correction or asking us to delete what we hold — our privacy team is reachable through the channels below. We aim to acknowledge every request within two working days and resolve it within thirty calendar days.

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Email the Privacy Team

Send your data request or privacy concern to our dedicated privacy address. Include your registered email so we can verify your identity before processing any change or deletion request.

Live Chat Support

Open the live chat widget on starpunter.vip to speak with a support agent. Privacy-related queries are escalated to the privacy team within one business day from the moment you raise them.

Help Centre Ticket

Log a formal privacy ticket through the Help Centre portal. This creates a reference number so you can track the status of your data request from submission through to resolution.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security at starpunter

We apply layered security controls across every part of our platform — from the moment you enter your UPI details through to the point a withdrawal lands in your Paytm or PhonePe…

Cookie Management

We use session cookies for login continuity and analytics cookies to understand which pages you visit. You can withdraw cookie consent at any time through the cookie preferences panel without affecting your account access.

Payment Data Security

UPI, Paytm and PhonePe transaction records are stored only for the duration required by applicable financial regulations. We never store full card or wallet credentials on our own servers after a transaction completes.

Account Access Controls

Two-factor authentication is available on every account. We log each login attempt, including device type and approximate location, so you can review your session history and flag any access you do not recognise.

Data Retention Policy

We retain account data for as long as your account is active and for a defined period after closure, as required by law. Once the retention window closes, personal data is deleted or anonymised from our systems.

Right to Access and Correction

You may request a full copy of the personal data we hold about you at any time. If any detail is inaccurate — such as a registered phone number or address — you can ask us to correct it and we will do so within the statutory timeframe.

Third-Party Data Sharing

We share data with payment processors, identity-verification providers and fraud-prevention services only to the extent necessary to operate your account. Each provider signs a data processing agreement with strict usage limits before receiving any data.

Frequently Asked Questions About Our Privacy Policy

Below are the questions our account holders ask most often about how we handle personal data, what rights they hold and how to act on those rights. If your question is not covered here, reach out through any of the support channels listed above.

We collect your full name, email address, mobile number and date of birth at registration. When you make a deposit via UPI, Paytm or PhonePe, we also record the transaction reference and amount to maintain an accurate account ledger.

We retain account records for the period required by applicable financial and anti-money-laundering regulations after closure. Once that window expires, your personal data is either deleted or anonymised so it can no longer be linked back to you.

Yes. Submit a data-access request through the Help Centre ticket portal or by emailing our privacy team. We will verify your identity first, then deliver a copy of your data within thirty calendar days of receiving the request.

Raise a deletion request via live chat or the Help Centre. We will confirm what we can delete immediately and explain any data we must retain under legal or regulatory obligations. Deletion of non-mandatory data is completed within thirty days.

No. We do not sell or rent your data to marketers. We share data only with operational partners — such as payment processors and fraud-prevention services — under strict data processing agreements that prohibit any other use of your information.

Open the cookie preferences panel linked in the site footer at any time. You can accept or reject individual cookie categories there. Withdrawing analytics or marketing cookies does not affect your ability to log in or use your account.

Email our privacy team directly with your registered account email and a description of the concern. We acknowledge every complaint within two working days and aim to resolve it fully within thirty calendar days of acknowledgement.

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